Marketing Project Manager for our Colchester-based digital agency client. Our client has enjoyed a great deal of success with their approach to website development and this new role of Project Manager is central to delivering that success. The role of Project Manager will report to the Production Director and is focused on providing an excellent customer service experience and project management structure. You’ll be experienced in handling client inquiries promptly, efficiently and diplomatically, developing professional relationships with customers and suppliers & the management of digital projects.
The Role
Responsible for the effective and efficient handling of client enquires and client communications
A proactive approach to relationship management with the current hosting and support clients, focusing on both client satisfaction and additional commercial benefits from those clients.
The prompt and efficient handling of client requests relating to project progress updates or other project-related communications. This includes keeping a client up to date with current progress and confirming with clients when an issue has been addressed.
Responsible for assisting in the effective and efficient running of the project team’s production workload:
The production of appropriate project documentation (project plans, production schedules, meeting agendas and minutes).
Testing and quality assurance of development work presented to customers (testing, scheduling bug fixes and retesting).
Planning and supporting the production schedule for the Projects team, dealing with ad hoc issues arising from the production schedule.
Ensuring the Projects team is appropriately briefed to carry out their workloads.
Responsible for the prompt and efficient handling of client training requirements, including attending client offices, ensuring clients have a full understanding of how to use their development as required
Maintenance of key relationships with Sales and Marketing, Online Marketing and Account Management.
The Person
Must possess experience in the production of project/programme documentation (project plans, meeting minutes, agendas, etc)
Excellent organisational and time management skills – (essential)
It is essential to have previous experience in a digital environment
Ideally understanding of CMS, with an emphasis on WordPress
Knowledge of a project management discipline (Prince2, PMI or similar)
An understanding of the various technologies used in development (HTML/CSS) is preferred but not essential
Excellent communication and interpersonal skills
An understanding of design and usability standard
Benefits to you
Competitive salary up to £32k Doe
Private health care (after 6 months service), 25 days holiday per annum, Contributory pension scheme 3%.
Flexible start time (7:45 am – 16:30pm or 8:45 am – 17:30 pm).
